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EASY FOR CUSTOMERS
- One-demand or scheduled services
- No software download needed
- One-click connection
- Automated video call routing
- Flexible workflow & custom UI
- Video, voice, text options
COMPREHENSIVE FEATURES
- Invite & add people to session in real time
- Waiting room with customer & call details
- Quick access to frequently used content
- Co-browse, share files & videos
- Complete forms, signatures, verify ID
- 20 real-time reports & analytics
Video Chat Customer Service System for Services ᛫ Retail ᛫ Direct to Consumer
6 ways for customer to connect with one click:
- Add to digital ads & partner websites
- Expand product & service offerings
- Engage customer at moment of need
- On-demand or scheduled services
- Easy implementation
Learn how to incorporate video consultation software into your customer service today.
Video Chat Customer Service System for Remote Equipment Support
Companies like Whirlpool use Live Expert for virtual equipment repair and support for technicians and customers.
- Improve access to service for customers
- Improve service response time
- Improve first call resolution
- Reduce service & support costs
- Provide live engagement with social distancing
See how Live Expert is transforming remote support.
Customizable Mobile App or SDK
Comprehensive iOS and Android app for all use cases.
- Custom branding and menu of services
- Custom UI and on-screen messages
- Live agent or self-service options
- Interactive tools for consultation & collaboration
- Secure encrypted messaging
Find out how video consultation software works for both customer and agent modules.
Live Expert Studio
What agents use for online, mobile video chat
- Automated video call routing to available staff
- Automated queue mgmt. And afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
Learn more about the Live Expert Platform.
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations
LIVE EXPERT STATION
Unlimited expertise at every location