Founded in the early 2000s, ClairVista began as a consulting firm working with major clients, including McDonald’s, and leading the development of Redbox, which deployed over 40,000 kiosks.
We then pivoted toward developing our Live Expert® platform, with the recognition that customer service technologies had not advanced beyond the 1-800 telephone call and online text chat, and that the quality of customer service had degraded over four decades as companies relentlessly prioritized self-service solutions to the detriment of customer satisfaction.
ClairVista’s goal is to efficiently restore the effectiveness of human interaction through intelligent agent selection based on each customer’s need, instant video connection to that agent, and onscreen collaboration tools.
We want to transform government and enterprise customer interactions. Our technology drives efficiency and accessibility for users, enabling expert human agents to drive quality.
At ClairVista, we work with medium-sized to enterprise organizations, streamlining customer service options. Our clients include governments, Fortune 500 companies, and many more across a range of industries.
We can help you and your agents manage more support with less cost in terms of time, money, and extended resources.
ClairVista advances customer service technology with Live Expert®, our virtual customer service solution that makes it easy for customers to connect with the best available human agent.
Customers can take advantage of Live Expert® via video chat kiosks and mobile devices. Each channel provides real-time support for customers.
The Most Advanced Virtual Customer Service System
Backed by almost two decades of R&D, Live Expert is the most robust, comprehensive, and trusted virtual customer service system available.
Automated video call routing and queue management minimize wait times and match customers with agents best suited to address their needs.
Superior tools allow agents to utilize remote device control, screen sharing, and co-browsing.
Customers can complete forms, sign documents, share content, make payment, and verify ID.
Schedule a Live Expert® Demo
You can schedule a demo or just start a conversation to learn more about our systems and how they work. We’re ready to jump right in and get started with you right away.
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