Customer service agents working in a contact center.

A Virtual Customer Service System

Live Expert® is the world’s most comprehensive, widely deployed video chat customer service system.

You can automate call routing and provide your agents with effective tools to resolve issues quickly and effectively.

The video customer service platform allows for screen viewing and remote control, and it’s streamlined to make it easy for customers to upload essential information, such as documents or IDs for verifications.

Customer Modules

Live Expert® is next-generation omnichannel contact center software that provides these customer-facing modules:

Video customer service software displayed on a laptop and a mobile phone.

Live Expert® Anywhere (Web Application)

Connect each customer to the right advisor, based on expertise, language, and/or location.

  • One-click video chat from web, emails, text, or QR code
  • No software download: 100-percent browser-based
  • Platform agnostic: works with all browsers and all devices
  • Video call routing
  • Co-browse, share file, video, forms, signatures, verify ID
Video customer support software displayed on tablets.

Live Expert® Mobility (For Mobile Apps)

Use customized UI and workflows designed for Apple and Android.

  • Instant connection to the right advisor based on customer need.
  • Ideal for sales and consultation services, product demos, and product support.
  • Inbound and outbound video calling.
  • Co-browse, share files and videos, fill forms, get signatures, verify ID.
  • Bluetooth connection to medical devices.
Range of customer support kiosks.

Live Expert® Station (Kiosk Application)

Video chat kiosks are an efficient way to provide live customer service onsite via our Live Expert virtual customer service system.

  • Interfaces with devices and web services for ID verification, payment, and transaction processing.
  • Flexible hardware options.
  • Full kiosk application or SDK.
  • Integrated scanner, CC reader, DL scanner, printer.

Live Expert® Enterprise

Live Expert® Enterprise is a cloud application that runs the Live Expert virtual customer service system.

  • Hosted in the US.
  • Single Sign-on for users
  • Provides analytics and reporting for customer activity and satisfaction.
  • Tracks queues and abandonment.
  • Tabulates advisor activities.
  • Handles callback requests and alerts.
  • Automatic video call routing and transfers.
  • 25 real-time reports and analytics.
  • Recorder, and Online Scheduler.

Agent Module

The Live Expert® next-generation omnichannel contact center software platform provides this agent-facing module:

Video customer support software displayed on a mobile phone and a laptop computer.

Live Expert® Studio

Provide efficient and powerful tools for agent support.

  • Agent’s console enables co-browsing and document sharing.
  • Agent can add a third party, like a family member or another advisor, to a live session.
  • Transfer video calls.
  • View customer information in the Virtual Waiting Room.
  • View all agents in the session.
  • Wide range of interactive tools.
  • Works seamlessly with existing systems.
Diagram showing the relationship between Live Expert modules.